Return, Exchange, Refund & Cancellation Policy

Last Updated: September 30, 2026

At Dank Owl Clothing, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

1. Order Cancellation — 24 Hours

Customers may request cancellation of their order within 24 hours from the time the order is placed.

• Cancellation requests must be submitted within 24 hours of placing the order.

• Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

• Once an order has been shipped, it cannot be cancelled.

• Cancellation is subject to the order's processing status.

• If an approved cancellation is eligible for a refund, the refund will be initiated after cancellation is confirmed.

• Refund processing times may vary depending on the payment method and payment provider.

To request a cancellation, please contact our customer service team as soon as possible with your order number.

2. Returns — Damaged or Defective Products Only

We do not accept returns for reasons such as change of mind, wrong size, wrong preference, or simply not liking the product.

A return is accepted only when the product received is damaged or defective, subject to verification by our team.

If you receive a damaged or defective product, you must contact us within 5 days of delivery.

We may request clear photographs or videos showing:

• The damaged or defective area.

• The complete product.

• The product tags and labels.

• The original packaging.

• The shipping package and label, where applicable.

Once the issue has been verified and approved, we will provide the appropriate resolution, which may include a replacement or refund, depending on the circumstances.

3. Exchanges — Size or Preference

Products that are not damaged or defective cannot be returned for a refund.

However, customers may request an exchange if they:

• Ordered the wrong size.

• Require a different size.

• Prefer a different product.

• Changed their preference after receiving the order.

Exchanges are subject to product availability and eligibility.

Exchange-related shipping or reverse-pickup charges are the customer's responsibility, unless the exchange is required because Dank Owl Clothing sent an incorrect or defective product.

For a different product or size, customers may be required to place a new order for the desired item.

4. Size-Related Exchanges

If you ordered the wrong size, the product may be exchanged subject to our exchange conditions.

For size-related requests, we may ask you to provide:

• Clear photographs of the product.

• A photograph showing the product's measurements.

• A photograph of the size label/tag.

• Your order details.

This information may be reviewed by our production team before an exchange is approved.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 5 days of delivery.

Please provide clear photographs or videos showing the issue.

If the issue is verified as a manufacturing defect or damage that occurred before the product reached you, Dank Owl Clothing will determine the appropriate resolution.

This may include a replacement, exchange, or refund, depending on the circumstances.

6. Damaged Packaging at Delivery

If your package appears damaged, opened, torn, or otherwise compromised when delivered by the courier, please document the condition before opening it.

Where possible:

• Take photographs of the damaged packaging.

• Record the condition of the package before opening it.

• Mention the damage in the courier's delivery remarks or delivery documentation.

This documentation may be required when raising a claim with the courier service.

7. Unboxing Guidelines

Customers are strongly advised to record an unboxing video when opening their package, especially if the package appears damaged or tampered with.

Please open your package carefully and avoid using scissors, blades, or other sharp objects near the product.

If the product is damaged by the customer while opening the package, Dank Owl Clothing may not be responsible for the damage unless sufficient evidence shows that the product was already damaged before opening.

8. Conditions for Exchanges

To qualify for an exchange, the product must:

• Be unused and unworn.

• Be unwashed.

• Be unaltered.

• Have all original tags attached.

• Be returned in its original packaging.

• Be in the same condition in which it was delivered.

Products showing signs of use, washing, alteration, or customer-inflicted damage may not qualify for an exchange.

9. Exchange Period

Exchange requests must be made within 5 days of delivery.

Products received by Dank Owl Clothing after the applicable exchange period may not be accepted.

All exchanges are subject to inspection and product availability.

10. Refunds

Refunds are not available for normal returns, change of mind, wrong size, or personal preference.

Refunds may only be considered for an approved damaged or defective product, subject to verification and approval by Dank Owl Clothing.

Once an approved refund has been processed, the time required for the amount to appear in your account may vary depending on your bank or payment provider.

11. Products Not Eligible for Return or Exchange

A product may not qualify for a return or exchange if it:

• Has been worn or washed.

• Has been altered or modified.

• Has been damaged after delivery by the customer.

• Is missing its original tags.

• Is missing required original packaging.

• Shows signs of use beyond reasonable inspection.

• Is returned after the applicable 5-day period.

• Has been damaged while being opened by the customer.

12. How to Request a Return or Exchange

To request a return or exchange, please contact our customer service team within the applicable time period and provide:

• Order number.

• Customer name.

• Registered phone number or email address.

• Reason for the request.

• Clear photographs or videos, where applicable.

Please do not send any product back without receiving return or exchange instructions from our customer service team.

13. Policy Changes

Dank Owl Clothing reserves the right to update or modify this policy from time to time. Any changes will be published on this page with the updated effective date.

14. Contact Us

For questions or assistance regarding cancellations, damaged products, exchanges, or refunds, please contact our customer service team using the contact details provided on our website.

We appreciate your business and are committed to providing a transparent and convenient shopping experience.

Thank you for choosing Dank Owl Clothing.